Refund policy
RETURN POLICY – Dufondofficial
Return Period
You have 14 days from the date you receive your item to register a return.
Please ship the item unworn and unwashed, with all original Dufondofficial tags still attached, to the address listed below.
RETURN OPTIONS
You can easily register your return through this link. Follow the steps to register your return and receive a return label.
RETURN ADDRESS
Dufondofficial
Postbus 137
3130 AC Vlaardingen
The Netherlands
RETURN PROCESS
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Register your return through this link. or contact dufondofficial@hotmail.com.
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Download and print your return label.
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Return your purchase within 14 days after registering your return.
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You will receive a confirmation as soon as we have received your return.
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You will receive an update within 14 days regarding whether your return has been accepted.
EXCEPTIONS
Returns will not be accepted for products that:
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Are no longer in their original condition
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Have been used or washed
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Were ordered specifically for you
RETURN COSTS
Returns are at the customer’s expense, unless it is an error on our part.
REFUNDS
If the return is accepted, Dufondofficial will process refunds within 14 days of receiving the return.
Any additional costs resulting from the customer’s choice of a different delivery method than the one offered by Dufondofficial will not be refunded.
TAXES FOR INTERNATIONAL ORDERS
International deliveries may incur additional costs such as shipping fees, taxes, or import duties, which are not included in the product price or shipping costs. These charges are the customer’s responsibility and may be applied by local authorities upon delivery. Dufondofficial is not liable for these costs. Please contact local customs authorities for more information.
WARRANTY
Our products are manufactured with care and we strive for the highest quality. If you experience any problems with a product, please contact us and we will do our best to find a suitable solution.
CONTACT
For questions or comments about our shipping and returns policy, please email dufondofficial@hotmail.com.
NOTE:
This shipping and returns policy may differ from certain parts of our Terms and Conditions. In the event of discrepancies, the general Terms and Conditions always prevail. We recommend referring to the Terms and Conditions for full details.