Privacy policy

Privacy Policy – Dufondofficial

Last updated: December 15, 2025

This Privacy Policy explains how Dufondofficial (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from dufondofficial.com, or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any steps required by law.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources, depending on your interaction with our Services. Over the past 12 months, we have collected information to provide, improve, and manage the Services, communicate with you, comply with legal obligations, enforce terms, and protect our rights and those of our users.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details: name, address, phone number, email.

  • Order information: billing/shipping address, payment confirmation, contact info.

  • Account information: username, password, security questions.

  • Customer support communications: messages sent via the Services.

Some features may require you to provide certain information. You may choose not to provide this, but it may limit access to certain features.

Information We Collect About Your Usage

  • We automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies.

  • Usage Data may include device information, browser info, network info, IP address, and account interactions.

Information We Obtain from Third Parties

We may receive information from third-party vendors or service providers, including:

  • Shopify and other platform partners

  • Payment processors to process your orders

  • Tracking technologies used in emails, advertisements, or the Site

All third-party information is treated according to this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: Process payments, fulfill orders, manage accounts, arrange shipping, and facilitate returns/exchanges.

  • Marketing and Advertising: Send promotional communications and show tailored advertisements. For EEA residents, legal basis is legitimate interest under GDPR Art. 6(1)(f).

  • Security and Fraud Prevention: Detect and act on fraudulent or malicious activity. EEA residents: legitimate interest under GDPR Art. 6(1)(f).

  • Communications and Service Improvement: Provide customer support and improve Services.

Cookies

  • We use cookies to remember actions/preferences, run analytics, and improve the Site.

  • Third parties may also use cookies to tailor advertising.

  • Browsers allow removal/rejection of cookies, but blocking cookies may affect functionality.

  • Our Site does not respond to “Do Not Track” signals.

How We Disclose Personal Information

We may disclose your information in these circumstances:

  • To vendors and third parties performing services on our behalf (e.g., payment processing, shipping).

  • With business and marketing partners to provide services or advertise.

  • With your consent, including through social media or login integrations.

  • Within our corporate group for legitimate business interests.

  • In connection with legal obligations, business transactions, or enforcement of terms.

Categories disclosed in the past 12 months:

Category Categories of Recipients
Identifiers Vendors, marketing partners, affiliates
Commercial information Vendors, marketing partners, affiliates
Internet/network activity Vendors, marketing partners, affiliates
Geolocation data Vendors, marketing partners, affiliates

  • Sensitive personal information is only used/disclosed with consent.

Third Party Websites and Links

  • Our Site may link to third-party websites. We are not responsible for their privacy, security, or content.

  • Information shared on third-party platforms may be visible to others.

Children’s Data

  • Services are not intended for children.

  • We do not knowingly collect information from children under 16.

  • Parents/guardians may request deletion of children’s information.

Security and Retention of Your Information

  • No security measures are perfect; we cannot guarantee complete security.

  • Retention depends on account maintenance, legal obligations, dispute resolution, and contract enforcement.

Your Rights

Depending on your location, you may have rights to:

  • Access, delete, or correct personal information

  • Data portability

  • Opt-out of sale/sharing or targeted advertising

  • Restrict processing

  • Withdraw consent

  • Appeal denied requests

  • Manage communication preferences

We may require verification of identity before responding. Authorized agents may act on your behalf with proof of authorization.

Complaints

  • Contact us for complaints.

  • You may escalate complaints to local data protection authorities if unsatisfied.

International Users

  • Personal information may be transferred, stored, and processed outside your country.

  • Transfers from Europe rely on recognized mechanisms like Standard Contractual Clauses.

Contact

Dufondofficial
Email: dufondofficial@hotmail.com
Postbus 137, 3130 AC Vlaardingen, Netherlands

We are the data controller for your personal information under applicable laws.